Grąžinimo tvarka

Return policy

1 If the customer has a complaint about the quality of the goods received and wants to return it, the whole process is defined in the "Return Policy" section of

2 The consumer has the right to withdraw from the distance contract and the off-premises contract in accordance with Paragraph 1 of Book 6.228-10 of the Civil Code of the Civil Code of the Republic of Lithuania - Law of Obligations (hereinafter the “Article”).

3 The consumer shall have the right to terminate the distance and off-premises contract within 14 days in accordance with paragraph 3 of the above Article.

4 The company shall not accept for return goods which are defined in accordance with paragraph 2 (3) above "Contracts for goods made to the consumer's specific instructions which are not prefabricated and which are produced to the consumer's personal choice or instruction, or for goods which are clearly adapted to the consumer's personal needs" and paragraph 2 (5) of that article, entitled "Contracts for packaged goods which have been unpacked after delivery and which are unfit for return for health or hygiene reasons".

5 The burden of proving that the requirements of the above Article for withdrawal have been met lies with the consumer in accordance with paragraph 8 of the above article.

6 Withdrawal of a distance or off-premises contract must be submitted by e-mail. by post to in accordance with paragraph 6 of the above Article.

7 The costs of return must be borne by the consumer, ensuring that the product will be returned undamaged and its quality will not be affected in accordance with the Civil Code of the Republic of Lithuania. Book Six - Law of Obligations in accordance with Article 6.228-7 (1) (8) and (9).

Due to any inconveniences or uncertainties, the consumer has the right to contact the company by e-mail provided in section 6.6 of this privacy policy.